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Review When is a Permit Required (PDF).
View Building Permit Fees (PDF).
Please contact the Building Inspection Department at 651-739-5150 to schedule an inspection.
To schedule an electrical inspection, please call Jim Manteufel at 651-426-1319, between the hours of 7:30 AM to 9:30 AM, Monday through Friday.
Yes, provided you own and live in the home and you have been issued a permit.
Most vacant land in the City is privately owned and, therefore, could be developed at some point. Please call 651-739-5150 to learn more about the property and how it is zoned.
A homeowner's association are homeowners that oversees the enforcement of private covenants and in some cases, maintain private streets and common areas, in certain developments. It is common for members to pay a monthly fee to their association. Contact your association to get a copy of the association documents and review them to learn about fees and your rights and responsibilities.
Such covenants are private rules that cover all of the properties within a specific development and regulate such things as the size and type of allowed fences and exterior colors of homes. These private rules are enforced by associations and not by the City. You may find it very helpful to ask the association for a copy of the covenants beforehand to review.
No the City does not. A warranty is a seller’s assurance to the buyer that the final product will be as promised and the City has no authority over private contracts or warranties. The City’s responsibility is to review plans and perform inspections to ensure compliance with City codes during the development and construction phase.
There are several types of easements: drainage, utility, etc. Although you own the property, easements give certain public and private entities the right to enter the property to perform repair and maintenance. All easements on your property should be shown on the lot survey or plat, or described within the title documents.To learn more, please call 651-7389-5150.
If the streets within a development are private, the individuals within the development own the streets, usually as part of the homeowner's association. Homeowner associations typically hire a private contractor for snow removal and to maintain the streets.
The water level in the pond may rise and fall, and its appearance may change from season to season. The area surrounding wetlands/ponds (generally 25 feet around the perimeter) is owned by the City or state. It is important to not maintain this area as an extension of your yard. The natural growth around wetland filters out harmful sediments from entering the water and creating algae.
In most cases, Canadian geese are less apt to visit or nest in a wetland with its natural growth area intact.
Also, you are reminded to not dispose of grass clippings or animal feces in or near ponding areas or in streets/sewers. Grass clippings and other materials adversely affect the water quality of our wetlands and lakes.
Flotation devices (boats, canoes, rafts, etc.) may only be used on Tanners Lake, located at I-94 and Geneva Avenue. In addition to addressing safety concerns, these guidelines protect our bodies of water and their abundant wildlife – including fish, turtles, birds, and mammals, that live and nest in and near the water.
If you have questions, please call 651-730-2723.
Store your trash and recycling containers on the side or back of your house or garage, or inside the garage or a shed. If storing them in the front of your house is your only option, please call 651-739-5150 to learn about options available for screening. During the winter, please place your trash and recycling containers at the bottom of your driveway but behind the curb line and just before 7 AM on trash collection day.
To report an issue with trash or recycling containers, please email Code Enforcement, call 651-702-5225, or complete the online Citizen Action Center form.
Grass at all properties needs to be no taller than six inches and weeds must be kept under control. When the City gets a complaint about tall grass, the property owner is notified and given up to five days to cut the grass and/or weeds, or the City will cut the grass and or weeds and assess the property.
To report tall grass and/or weeds, please email Code Enforcement, call 651-702-5225, or complete the online Citizen Action Form.
To report junk or inoperable vehicles, please email Code Enforcement, call 651-702-5225, or complete the online Citizen Action Form.
Please visit the Recreational Vehicle Storage page for complete details.
To report an issue with a recreational vehicle, please email Code Enforcement, call 651-702-5225, or complete the online Citizen Action Form.
Please email Code Enforcement, call 651-702-5225, or complete the online Citizen Action Form.
All animal complaints are handled through the Oakdale Police Department. To make a complaint and have an officer respond, please call 651-439-9381.
Yes, all meetings are open to the public with the exception of executive sessions.
Yes, at general meetings, the mayor or commission chairperson will announce that members of the audience may bring up any comments or questions for items not already listed on the agenda. Agendas typically list an "open forum" section for this purpose. It is the policy of the city council to refrain from taking action on items brought up under Open Forum until the matter is thoroughly researched by staff.
For public hearings, the mayor or commission chairperson will announce when it is time for comments and questions from the audience.
In each case, audience members wishing to address the council or commission are asked to stand at the podium and also state their name and address for the record.
Ordinances govern people or property and provide penalties. Ordinances adopted by the City become part of the Code of Ordinances and are available for viewing on the website or at city hall.
Resolutions are for matters of temporary, routine, or administrative nature.
Oakdale is a statutory city and, as such, follows Minnesota Statutes. Oakdale operates under Plan B, which means that the mayor's powers are equal to the other members of the city council, with the exception that the mayor serves as presiding officer at meetings and also executes official documents. Oakdale's mayor and city council members are non-partisan and all serve the entire community. They each serve four-year terms and elections are held in even-numbered years.
This portion of the agenda typically consists of routine items that require little to no discussion by the members of the city council. All consensus motions are approved with one motion with the exception of any consensus items pulled by the mayor or city council to be discussed.
Examples of housing discrimination
Yes! Simply complete this Fire Station Tour / Event Request form. All requests are on a first come, first served basis. Please submit your request at least 14 days in advance of your event / tour request.
Please call Fire Chief Jeff Anderson at 651-731-8886 to learn more about serving the community as a volunteer firefighter.
If you have a question regarding your ambulance bill, or want to provide insurance information, please call: Expert T Billing at 651-463-3867.
In private single-family homes there are no restrictions regarding use of grills on decks or patios. If, however, you live in a multi-unit building (i.e.: townhome or apartment), please check with your homeowners association or building management on rules about having a grill on your deck or patio.
Barbecuing in any environment presents certain hazards so please follow these tips to reduce the likelihood of starting a fire: .
In the winter months, please consider keeping a path shoveled to the hydrant so they can be easily and quickly located and accessed by the fire department in the event of an emergency at your home or in your neighborhood.
Yes, Blood pressure checks are available at either fire station; however, the checks need to be administered by on-duty staff whose duties often take them away from the station during their shift.
No, although the department does not have staff trained in the proper installation of child safety seats, they partner with Regions Hospital to assist with the proper installation of child safety seats. To make an appointment please either call 651-357-2798 or email Health Partners.
No they don't. To locate businesses that service fire extinguishers, please check the internet. Also, please note that some extinguishers are single use only and need to be replaced after being used. Replacement extinguishers can be purchased through the supplies or from various retailers such as home improvement stores.
In the event that police or fire personnel respond to more than three false alarms in a calendar year, the owner of the alarm system will be charged for each subsequent alarm as shown:
Number of Units:1 to 3: No Charge4 to 5: $78.756 and over: $131.25
Number of Units:1 to 3: No Charge4 to 5: $131.256 and over: $210.00
Please contact Fire Marshal Wold at 651-233-5711. Permits for brush fires are allowed to a maximum of eight feet in diameter and are limited to daylight hours.
Pieces to be burned shall not exceed four inches in diameter. Fireplaces or chipping are good alternatives for larger pieces. Only natural wood may be burned. Burning of treated or painted wood, plastic, rubber, leaves or grass is not allowed.
Burning permits, for the purpose of having a brush fire, may be issued to the owners of single-family residential properties only. Burning on commercial property is not allowed.
Permits are issued for up to three days at a time. Requests should be made at least 24 hours in advance. There is no charge for a permit.
Any time the Minnesota Department of Natural Resources issues a burning ban that includes the Oakdale area, all burning permits are cancelled until the ban is lifted.
Backyard/recreational fires are allowed when:
Find Payment Options for utility bills.
The distribution of newspapers and related advertising material is an activity that is protected under the First Amendment but you may contact the papers to ask to not receive them.
Requests may need to be submitted more than once.
Please contact the City at 651-730-2704 or email Sue Barry for any assistance with this matter.
Store your trash and recycling containers on the side or back of your house or garage, or inside the garage or a shed. If storing them in the front of your house is your only option, please call 651-739-5150 to learn about approved screening options.
To report an issue with trash or recycling containers, please email Code Enforcement, call 651-702-5225, or complete the online Citizen Request Form.
During the winter, please place your trash and recycling containers at the bottom of your driveway, behind the curb line, just before 7 AM on trash collection day.
Oakdale's Recycling Information (PDF)
The Oakdale Bark Park, the city's off-leash park for dogs, is located off 50th Street, between Helena Road and Heather Ridge Road.
The Recreation Department offers five convenient ways to pay for activities:
For more information, please call the Recreation Department at 651-747-3860.
If you are at 1584 Hadley Avenue after hours, using the speaker box located to the right of the main doors to City Hall will connect you to Washington County and, after providing some information to the County, a police officer will be dispatched to your location. If you are at another location, from a phone, call 911 for any situation that requires the response of police, fire, or emergency personnel. This includes damage to property, parking complaints, traffic situations, suspicious activity, etc., as well as for emergencies.
Laminated signs are available at City Hall or by calling 651-739-5086.
View the list of solicitors licensed by Oakdale (PDF).
View the list of tree services licensed to work in Oakdale (PDF).
The City of Oakdale issues these licenses to businesses:
General Business Licenses: Although the City does not issue general business licenses, we strongly encourage you to touch base with our staff by calling 651-730-2739 at your earliest convenience to provide your business name, address, telephone number, and when your business will open. This information will be provided to a member of the police and/or fire department and they will contact you to get details on alarms, key holders, type of business, and whether flammable or hazardous materials.
To learn more, please visit the Business License page.
Please call 911 to report any issues you encounter with a solicitor at your home or business.
A Minnesota statute defines a nuisance as follows: “Anything which is... an obstruction to the free use of property, so as to interfere with the comfortable enjoyment of life or property, is a nuisance.”
In the context of neighbors and their trees, the branches from your neighbor’s tree that rub against your roof or the roots that push up your sidewalk are considered a nuisance. What about your neighbor’s tree that leans far into your yard and prevents your use of a corner of your yard? If that tree interferes with the free use and enjoyment of your own property, then the tree has become a nuisance.
Courts sometimes use a more complex definition, but for most purposes, a boundary tree is one that is either planted on the boundary line between two lots or a tree whose branches, trunk, or roots have crossed a boundary.
Generally, the location of the trunk determines who owns the tree. A tree trunk that stands solely in your yard is your tree. As the tree owner, you can decide to coddle your tree or cut it down.
Tip: If you and your neighbor are co-owners of a true boundary-line tree, then you cannot cut down the tree without your neighbor’s consent, and vice-versa. You and your neighbor share the tree-care expenses and responsibilities equally.
A survey is the best way to determine the boundary lines of a lot. Look for surveyor stakes or boundary markers. A plat map and legal descriptions help, too. Often neighbors know where the boundaries are located. For more information, call the Building Inspection Department at 651-739-5150.
See our When Roots or Branches Encroach in Your Yard page.
Property owners in every state have the right to trim the branches or roots of a neighbor’s tree that encroach onto their property, up to the property line, at their own expense. This right is called “self-help.” Self-help is an alternative to going to court.
The rationale is that self-help prevents the wasteful use of the court system to resolve comparatively minor disputes. It’s a trade-off: you have the right to cut and remove the encroaching branches or roots of your neighbor’s tree, right away, at your own expense (i.e., use self-help), instead of having to hire a lawyer, start a lawsuit, and wait for the courts to sort it out.
Using self-help saves you time and money, and keeps the courts from settling disputes between neighbors. In Minnesota, you have the option of using self-help or going to court, when using self-help is not practical or reasonable. In most other states, self-help is the exclusive remedy.
Cutting down a tree on another person’s property without permission is trespassing and carries a penalty. In Minnesota, whomever intentionally cuts down a tree without the owner’s permission can be assessed three times the amount of monetary loss suffered by the tree owner.
Leaves, twigs, sap, acorns, etc., are naturally occurring tree debris and do not generally constitute a nuisance. There are no court cases in Minnesota that directly deal with this issue. However, courts in other states have recognized that tree owners are liable for “sensible damage” caused by their trees, such as a damaged roof, but not mere debris from a healthy tree. Going to court to have a neighbor ordered to pick up fallen debris is not practical or economical.
The rule of thumb is that the fruit on the overhanging branches belongs to the tree owner. Picking the fruit may not be so simple. Ownership of the fruit does not give your neighbor any right to trespass onto your property to pick the fruit.
The law in Minnesota on this subject is not clear cut. Courts would probably weigh your right to keep trespassers out of your yard against the owner’s right to harvest the fruit. The balance may tip in favor of your neighbor, if she owns an orchard and depends on the fruit for her livelihood.
The law is also unclear on the issue of fallen fruit. Once it has fallen, the fruit’s value diminishes. It has become, for all practical purposes, “tree debris.” You should be able to use or dispose of the fruit, if your neighbor says nothing about wanting it.
There is no recourse. If the tree trunk was in your neighbor’s yard, it’s their tree and they had the right to cut it down.
Look for “Attorneys/Real Estate or Real Property Law” or for a Lawyer Referral and Information Service.
The Oakdale Bark Park - the city's off-leash park for dogs, is located off 50th Street, between Helena Road and Heather Ridge Road.
The Oakdale Bark Park opens one-half hour before sunrise and closes one-half hour after sunset.
Here are the rules:
No, visitors to the Oakdale Bark Park do not need a permit or pass to use the park.
Experts indicate that four-foot fences are adequate for 99 percent of dogs and still allow adult deer to clear.
Pet owners may have up to three dogs and/or cats, over three months of age, at any one time. Pet owners may apply for a Special Use Permit from the Police Department at 651-738-1025 if more pets are desired.
Washington County residents are reminded to call 911 for any matter that needs police, fire, or emergency services, including issues relating to animals.
Visit the Oakdale Bark Park, located off 50th Street. This fenced-in wooded area offers walking paths for owners and plenty of room to run for their dogs. The park is open all year round and is the only park in the city where dogs can be off-leash. At other city parks, it is important to remember to keep your dog leashed at all times.
Deer are beautiful, wild animals, but deer in developed areas can spell trouble as they can wreak havoc on gardens, landscaping plants, trees, and shrubs. As such, feeding deer is not permitted and can lead to the city having to take action to reduce the population.
Yes. To learn more, Call Michelle Stark at the Oakdale Police Department at 651-738-1025 for complete details.
For your convenience, Mutt Mitt dispensers are provided in most City parks to easily collect and dispose of dog waste. Left on the ground, dog waste is not only unsightly but can pollute the water and also poses health risks.
If you stop at the Police Department after hours, please use the speaker box located to the right of the main doors to City Hall. You will be connected to Washington County.
From your phone, call 911 for any situation that requires the response of police, fire, or emergency personnel. This includes damage to property, parking complaints, traffic situations, suspicious activity, animal complaints, criminal activity, and emergencies.
Registered owners of impounded vehicles need to first show proof of title, insurance, and proof of being a valid driver to the:
Oakdale Police Department1584 Hadley NOakdale, MN 55128
Tickets may only be paid at:
Washington County Government Center14949 - 62nd Street NStillwater, MN 55082
Or call 651-430-6000.
Complete a Data Release Form (PDF) and send it to:
Oakdale Police Department1584 Hadley Avenue NOakdale, MN 55128
Yes, fingerprinting is available to Oakdale residents. For complete details, please go to the Fingerprinting page.
These curfew regulations were created by the City for the safety and welfare of juveniles and to provide for the well being of the general public. For questions about the curfew regulations, please call the Police Department at 651-738-1025.
It is unlawful for a juvenile under the age of 12, without parent or guardian, to be present in any public place within the City of Oakdale:
It is unlawful for juvenile, ages 12 to 14, without parent or guardian, to be present in any public place within the City of Oakdale:
It is unlawful for juvenile, ages 15 to 16, without parent or guardian, to be present in any public place within the City of Oakdale:
It is unlawful for a parent or guardian of a juvenile, to knowingly or through negligent supervision, permit the juvenile to be in any public place within the City of Oakdale during the hours prohibited. Violation by the parent or guardian is a misdemeanor offense.
Every April, in conjunction with Arbor Day, the City gives away trees to Oakdale residents on a first-come, first-served basis.The event is held at Walton Park, located at 15th Street and Hadley Avenue. Numbers are handed out at 9 AM and trees are handed out at 10 AM. There are typically three to four tree varieties available. Master Gardeners are on hand to answer questions about planting your new tree. Watch the City newsletter, electronic message boards, and social media for the date of the annual tree giveaway.
The average water hardness is 14.6 grains.
Each year, the City receives requests for traffic control signage. The City investigates the area to determine if additional signage or enforcement is necessary. The City has found that "Children at Play" signs, "Stop" signs, and additional speed limit signs are generally ineffective in controlling speeders because the offenders often live in the immediate area. Although enforcement may be an immediate solution, the most effective overall method is for all drivers to take special care to observe posted speed limits, especially in the presence of children. To learn more, call the Engineering Division at 651-730-2734.
You can apply online for a right-of-way permit.
From November 1 though April 1, City streets need to be free of parked vehicles during the hours of midnight to 5 AM or any time it snows two or more inches, day or night, until the streets are plowed. A good rule of thumb is to not park on City streets any time measurable snow is forecast.
For more information, please call 651-747-3860.
Receive your brochure by email. You will have all your Oakdale Recreation information instantly and immediately when you sign up for eBrochures. It's quick and easy to register. Simply email Laura. You will begin receiving your brochures with the next issue!
The Eder School is operated by the Washington County Historical Society. For museum hours, historical information, or to schedule a off-hours tour, please visit the Eder School House website.
Registration fees for programs cancelled by the recreation department will be fully refunded. Other than adult trips, participants may cancel a registration three business days before the start of the program and receive a refund, less a $5 administration fee. Once a refund has been requested, a check will be mailed within 45 days. If the registration was charged, a credit to the credit card will be processed. No refunds can be issued once a program has started or if tickets were purchased for a trip or event.
The recreation department is always looking for enthusiastic leaders and ideas for learners of all ages, stages, abilities and interests. Do you have a special skill, interest, knowledge, or hobby you'd like to share with others? Professional certification is not required; passion and enthusiasm are a must! Proposals are accepted throughout the year. Please call Julie Williams at 651-747-3867.
The Recreation Department offers scholarships for Oakdale residents who might need financial assistance to participate in the City's youth programs. Funds are limited and available on a first-come, first-served basis. For more information, or to request an application, please call 651-747-3860.
Yes! There is an archery range at Northdale Park, located north of 50th Street, at 53rd Street and Granada Avenue.
If the registered owner or owners are not living in the property and it is occupied, a rental license is required. This includes properties where no rent is being exchanged, homesteaded units, and allowing extended family members to live at the property. View the rental license requirements (PDF). Contact the Building Department at 651-739-5150 with questions.
Complete the non-rental form (PDF) and email it to Rental Housing or fax the form to 651-730-2820.
Simply fill out a Rental Housing License Application (PDF) and return to:City of Oakdale Building Department1584 Hadley Avenue NOakdale, MN 55128
Rental licenses are valid from January 1 to December 31.
Inspections are scheduled two weeks out from the date the rental license is issued. A letter will be sent to both the owner and the unit manager (if one is listed) showing the date and time of the schedule inspection.
When two or more inches of snow have accumulated, snow andice control operations move from salting to plowing the snow to the sides ofthe street. In most cases, plowing operations begin between midnight and 4 AM; theexact time depends on the predicted start of the snowstorm, intensity of thesnowfall, and when the snowfall is expected to end.
No. The city is responsible for most roadways, but does notplow Washington County roads, Minnesota State Highways, or private roads.
The City is divided into seven individual areas, each ofwhich are arterial or collector streets. These streets are plowed first.Residential streets and cul-de-sacs are usually last to get plowed, since it isanticipated that by plowing collectors and arterials first, motorists will onlyhave two or three blocks to travel before they arrive at a plowed street.
Although all are important, the first priority is removal ofsnow from the city’s street system. As a result, a majority of the city’sresources are committed to this activity. At the same time, however, minimumresources are directed to the removal of snow from sidewalks, trails and icerinks. Since the amount of personnel and equipment working on these is muchsmaller, it takes more time to complete the snow removal operation.
Plowing snow in cul-de-sacs is difficult because of the waydriveways are situated. As much as possible, plow drivers try to plow snow awayfrom driveways and deposit it in open areas.
During heavy snowfalls, snowplowing is accomplished in threeseparate operations:
Homeowners are responsible for clearing out their own driveways.
No, with more than 500 fire hydrants in the city, it’simpossible to remove snow from around all of them. Residents are asked to“adopt” a hydrant and clear the snow away from it to keep it accessible in caseof a fire.
Unfortunately, plow drivers can’t plow around or set upcontainers that are knocked over. Residents are requested to set out recyclingcontainers and garbage cans behind the street curb line.
Mailboxes will be repaired which are physically hit by citysnowplows. Mailboxes that are damaged from the force of snow coming off theplow are not repaired.
The City will repair grass damage that results from its snowplows, but does not repair sprinklers, fences or any private improvements installed in the right-of-way. Mailboxes that are physically hit by City snowplows will be repaired but not mailboxes damaged by the force of snow coming off the plow will not be repaired.
Damage to mailboxes, sprinklers and other privateimprovements within the right-of-way will be assessed by the StreetSuperintendent to determine if the city is responsible for restoration.
Residents can report these types of damage to the OakdalePublic Works department at 651-730-2740. Please note grass repairs are usuallymade in May and June, through the use of topsoil and seed. The city willprovide sod to property owners who want to do their own repairs.
No. City ordinance and state statutes require that snow beplaced on the right-of-way adjacent to the closest property.
A special assessment is a charge imposed on a property for a specific improvement that benefits the property owner (such as a street improvement). It is used to partially finance a specific public improvement.
Please refer to the assessment page for detailed information.
According to the Minnesota State Statues, the assessment amount cannot exceed the benefit to the property. Court cases have defined the benefit to be the increase in property value resulting from the improvements. The City hires an independent appraiser to determine the benefit amounts to your property.
The assessment hearing is an important meeting where the city council reviews the assessment roll. The assessment roll is the list of properties along with their respective assessment amounts. If the city council agrees with the list of properties and the amounts, they adopt the assessment roll and certify the list to Washington County for collection.
Yes, you would need to fill out an application and submit it to the Finance Director. The deferment only applies to the owner(s) who applied for the deferment. Once the property is sold the assessment then needs to be paid. A review of the hardship will be conducted every three to five years and may need to be reversed depending on the outcome of the review.
Based on your billing cycle, residential bills are sent out quarterly and due on the 20th of the month.
Learn about Payment Options for utility bills.
Yes, if you sign up for our online service through Payment Service Network (PSN), you can register for online billing.
No worries, simply call the Utility Billing Department and we will mail or email you a replacement bill.
Check your usage on your bill; has it increased significantly compared to previous quarters or years? This will increase your water usage charge and possibly your sewer usage charge, depending on what time of the year it is. Think of reasons your usage may have gone up like outside watering, house guests, filling a pool, maybe even a leak.
This is your water usage per quarter and the letter represents the month your meter was read. Your most current reading is on the right.
Your average annual sewer usage is established during your winter billing quarter. This is usually the quarter with the most water going into the wastewater system and not outside.
This is a maintenance fee for all signal lights and street lights throughout Oakdale. All residents pay this fee.
This is an annual charge required by the State of Minnesota to pay for costs incurred by the state to implement federal regulations pertaining to the Safe Drinking Water Act.
The meters transmit a radio signal containing a meter number and a meter reading that can be picked up by a radio receiver in the City’s vehicle. The meter reading from that transmission is used to generate the utility bill. The transmission lasts for 7 milliseconds (07 of one second) and occurs once every 14 seconds, using less than 100 milliwatts of power. This regular transmission allows the City to capture readings as it drives by and on-demand should a special reading be needed. In other words, the meters transmit about 45 seconds a day from a single "D" cell battery.
Most water meters are located about three feet off the floor in the basement of your home. It is usually located on an exterior wall facing the street.
Your current water meter is a device with a round face attached on each side to your water pipes. The face has dials and the numbers on the bottom read like a car odometer. Your meter will have a digital face without dials, and you will not see a meter reading unless you shine a flashlight into the light sensor.
If there is a leak before or after the water meter, it is the homeowners responsibility to make an appointment with a plumber to have the leak fixed. Once an appointment is scheduled with a plumber, contact Oakdale Public Works at 651-730-2740 to have the water turned off at the street.
The meter needs to be accessible at any time. If you have done renovation work, your meter needs to be accessible either by an access panel or other such means.
No, your meter does not require any maintenance by the homeowner; however, you should be careful not to damage the meter or allow temperatures in your basement to drop to levels that would freeze the meter during the winter months. Be especially careful of your meter freezing if you have renovated and your meter is now behind a wall or panel as you will be charged for replacing the meter if it should freeze or sustain damage.
Meter readings obtained over radio frequency transmissions are 100 percent accurate.
Your meter will be read at the same intervals throughout each year. Residential meters are read quarterly and commercial meters are read monthly.
You can take a reading of the water meter yourself at any time. You must use a flashlight over the top of the meter, this will “wake up” the meter from a sleep mode. This is how the meter is able to save its battery life by going into a sleep mode. Then you are able to see the meter reading on the display.
You may contact the Utility Billing department with any questions about your water bill.
Because of the specialized equipment and alternating frequencies being used, the information would be extremely difficult for unauthorized acquisition or hacking. The transmission itself contains only the numbers associated with your current meter reading and number identifying your meter to compare with our records to ensure a match. To protect your privacy, no personal data is transmitted.
No, only ordinary electronics and batteries are inside the equipment.
No, you will not see interference with your television reception, phone or pacemaker. Of the 9 million Neptune water meters in operation for the past 13 years, no interference with any other radio frequency devices has ever been documented.
No, this equipment uses a radio transmitter to send the information to City personnel driving by with a receiver.
No, the equipment is only capable of collecting the reading from the water meter and transmitting it to the receiver.
According to the Federal Communications Commission and the World Health Organization (WHO), radio frequency signals produced by radio read meters or other such wireless networks have shown no occurrences of adverse long- or short-term health effects.
The WHO's conclusion is that: "Considering the very low exposure levels and research results collected to date, there is no convincing scientific evidence that the weak radio frequency signals from base stations and wireless networks cause adverse health effects."
To find out more about the Neptune meters, please visit the Neptune Meters website or call 800-844-8334 and ask for the Meter Division.