You received a past due utility bill - now what do you do?
If you received a past due utility bill that means the most recent payment due was not applied to your account and your payment is due upon receipt of this bill. If you question the reason for receiving a past due bill then you should contact the Utility Billing Department to clear this matter up. Whether it be a lost payment, missed payment, etc. we will work with you to straighten out any confusion.
There is a five percent late fee added to your account balance if a payment is made after the due date. Residential bills are due on the 20th of a particular month, depending on your billing cycle. Commercial bills are due on the 30th of each month.
Water Shut Off
Twice a year the City of Oakdale shuts water service off at the curb to those who are delinquent on their utility bill. You will be notified if you are in danger of this happening to you.
Once your water is shut off you will be required to pay your past due balance in full. Your service will then be reinstated during work week hours and an adult will need to be present at the time of turn on.
A $55 turn on fee will be added to your utility account.
Certification To Property Taxes
If your account is past due near the end of the calendar year you are at risk of this balance being applied and collected through your property taxes. This will affect a monthly mortgage payment if the property taxes are escrowed.